Knowledge is power: skills pay bills

Be it courtesy of a university degree in gemmology, a short course in retail selling or any of hundreds of educational offerings in between, staff members with extra knowledge at their disposal can present a significant value-add to employers. Aaron Weinman reports.

US author and politician Benjamin Franklin once said, “An investment in knowledge always pays the best interest.” It’s a simple statement that couldn’t be more relevant when applied to jewellery retail.

Retailers shouldn’t underestimate the value of s...

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