Showing up is half the battle

Elementary to most but practiced by few, customer service remains an enigma. Businesses looking to improve in this area should forget about exceeding expectations until they’ve learnt to meet them. SHEP HYKEN reports.

Not long ago a potential client called the office. He discussed the problems he was having and the results he wanted to achieve. He claimed his staff weren’t executing “the basics”.

When the topic of customer service was raised, he sa...

Subscription required. This story is only available to Paid Subscribers.

WHY SUBSCRIBE AND WHAT'S IN IT FOR YOU?

By subscribing you can read the complete story and gain FULL access to the entire website which includes a wide range of valuable business information and stories.

We have two types of stories; General Information (free to read) and Business Knowledge (subscriber only).

Our Business Knowledge articles will help you;

• Increase sales
• Outsmart your competitors
• Find new products and ideas
• Better understand customers and trends
• Increase your management and sales skills

In addition, Subscribers have easy access to many years of archived stories, data and industry information. Instead of spending countless hours trying to locate valuable Business Knowledge, Jeweller will empower you to make more informed decisions more quickly.