Too many chatty sales staff? Read this

The establishment of a healthy sales dialogue relies upon breaking down formal barriers but salespeople can undo their hard work if they don’t know when to stop the chatter. ADAM TOPOREK reports.

Every shopper’s been there, browsing in a store or asking about a product when the sales member in attendance starts to talk too much. It begins with the product – its features and benefits – but shifts quickly to the seven-week saga...

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