How to deal with time-wasting customers

Consumers who monopolise the attention of staff but still refuse to buy are time-wasters. THOMAS YOUNG advises teaching staff to recognise these qualities in a prospect and start reclaiming productivity immediately.

Time is money. One of a sales professional’s worst nightmares is the time-waster. These are prospects or customers who do not say yes or even no to any offer but delay or drag-on the sales process, wasting valuable time. Time spent with these in...

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