The platform can be accessed through the redesigned Palloys website and allows jewellers to place orders for custom finished jewellery, wedding rings, fabricated metals, findings, gemstones, and metal refining through one password-protected account, invoiced under the Palloys name.
Alison Habbal, assistant operations manager – jewellery at Palloys, told Jeweller, “Bringing all of our companies together as Palloys means our B2B clients now have the convenience of ordering everything they need from one company, on one account, with one statement.”
Multiple employees can be authorised to make orders through each business account, improving order tracking and accountability.
Chris Botha, operations manager – jewellery at Palloys, said, “This new interface took two years to design and implement, and is intended to make Palloys a ‘one-stop destination’ for all jewellery needs and services.
“It is part of our commitment to leading the industry in innovation and efficiency, and upholding the highest possible standards of service and quality,” he added.
One of the most notable upgrades to the new ordering system is an ‘instant quote’ feature for finished jewellery, CAD designs and prints, fabricated metals, findings, and refining through ABC Refinery, which holds triple accreditation from the London Bullion Market Association, Shanghai Gold Exchange and the New York Commodity Exchange (COMEX).
There is also a new ‘Diamond Database’, which allows jewellers to order certified and non-certified stones loose or set in finished designs, in sizes 0.30-carat to 6-carat and melee.
“Our jewellery division offers an end-to-end jewellery service including design, print, mould, casting and finishing and now we also offer diamonds online. Hand-making jewellers can also purchase our fabricated metals, findings and casting granules at the same time,” Habbal said.
“The instant quoting for CAD files, casting from their own mould library, fabricated metals and diamonds allows jewellers to enjoy accurate and instant quotes they can pass onto their customers, giving the jewellers an intsant competitive advantage the need to secure a job by giving the customer a quote on the spot, and eliminating the guesswork when designing to fit within a budget.”
The platform also has an emphasis on customisation, with jewellers able to select from more than 245,000 designs and adjust the metal type, style, and stone size according to the customer’s budget. The jeweller can then view a 360-degree render of the design before placing the order.
The first version of the site launched on 2 July and the number of active accounts has since reached over 4,000.
Botha said the response had been “very positive, with the vast majority of users speaking highly about the website and its ability to quote live prices in a few clicks.”
He added that more features are planned to be added this year, including live metal account statements and a Palloys account status.
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