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Search Results - Shep Hyken, Management

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If you’re facing a complicated obstacle, the best move is to break the solution down into simple steps.

Business
Finding something difficult? Search for simplicity!

If you’re facing a complicated obstacle, the best move is to break the solution down into simple steps. SHEP HYKEN explains the value of simplifying complex tasks. Read more »
Going the extra mile for customers by breaking rules when appropriate can foster a sense of trust and loyalty. Customers are more likely to stay loyal to a brand that demonstrates a willingness to prioritize their needs. | Source: Freepik

Management
Don’t be afraid to break the rules

Do your employees understand the line in the sand? SHEP HYKEN encourages you to ‘break the rules’ to demonstrate your commitment to your employees. Read more »
Get back to basics when looking to improve customer service

Management
Showing up is half the battle

Elementary to most but practiced by few, customer service remains an enigma. Businesses looking to improve in this area should forget about exceeding expectations until they’ve learnt to meet them. SHEP HYKEN reports. Subscription required. Read more »

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SAMS Group Australia
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SAMS Group Australia
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