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Search Results - Shep Hyken, Tips on Selling

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Sometimes, meeting expectations is a perfect experience. | Source: Alexa Joy/Adobe Stock

Business
It’s 'out of our control’ is not a good enough excuse!

Your business doesn’t always need to go ‘above and beyond’ to succeed. SHEP HYKEN discusses managing customer expectations. Read more »
Employees are often the only representatives of a business in contact with customers, so ensure that your focus remains on keeping them informed and educated with proper service training.

Tips on Selling
The aim of customer service stays the same

The industry is always changing the way it delivers customer service but is customer service itself any different? SHEP HYKEN offers retailers a customer-focused service refresher. Read more »

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