When was this introduced to Australia?
Evolution Jewellers introduced Matrix to the Australian and New Zealand markets in 2003 and CounterSketch Studio in 2010. The latest iteration of CounterSketch, CounterSketch International (CSI), was released in January of 2016. What advancements have been added in the past two years?
Some quite amazing additions have been added to the Matrix V8 software, including mesh repair options and support generation for those who utilise 3D printing. The most significant advancement, however, has occurred with CounterSketch. Previously, users of the CounterSketch software relied on Stuller USA to manufacture pieces designed within the application but with the latest version, CSI, users have the choice of utilising Stuller or local manufacturers. It allows users to export files in either 3DM or STL format direct from the software. What are the benefits to users?
Many bench jewellers enjoy the intuitive nature of Matrix as it closely mimics procedures used on the physical bench, allowing jewellers to apply their existing knowledge to a new set of digital tools. CSI now gives retail jewellers the freedom to not only design quickly and easily in front of customers but also select the manufacturer of their choice with the ability to export the files they have customised/created. In addition, the Freehand mode within CSI allows jewellers to create jewellery using a library of pieces and parts. These libraries are always being updated with additions and improvements. Strengths and unique selling points?
Gemvision’s product range stems from an industry need for a powerful yet intuitive jewellery-specific software solution that is efficient and above all, provides a genuine solution aimed at forward-thinking jewellers. As previously mentioned, CSI provides users with the ability to customise an existing design in front of a client, create pieces from components in its new Freehand mode, and export those designs to the manufacturer of their choice. How is it cost effective?
Regardless of the software/hardware, there are always two costs: the upfront financial cost; and the cost of the time taken to become proficient with the product. Our products have been designed to be very intuitive with the aim of decreasing the learning curve. Is there a local training resource and local technical support?
Our training facilities are located in Brisbane. We hold training classes for Matrix every month, and interstate and overseas participants can use the accommodation facilities of the conference centre. Support for all products via the Evolution Jewellers Support Forum, which currently contains more than 200 support videos, is also offered. What is the typical learning curve for new users?
The majority of CSI users utilise the free training app downloaded from the iTunes store – it’s a very easy software application to use. Matrix is a bit more intense. Most clients can produce bread and butter pieces after a three-day primary course but extend their experience through additional training and support as well as through the Gemvision online forum. Generally speaking, it takes between 6–12 months for most Matrix users to be able to dissect a design/sketch to the necessary tools required to create it. Matrix intermediate courses are also offered. How long until users can expect to see a ROI?
This depends solely on the individual. Those who embrace the products and use them wherever they can will see a quicker ROI than those who use it every now and then. Are there ongoing costs and service fees?
CSI has an annual fee that covers updates/database additions for the CSI software, and Matrix users can elect to renew their support annually. All Gemvision products come with 12 months of complimentary support with the purchase of the software. Does the printer hardware allow non-OEM resin to be used?
No. The resins used for the Projet 1200 are all proprietary. Is it capable of being upgraded via plug-ins should the user’s needs change?
Projet 1200 users have the option to include the ‘Easy’ button (found in the Matrix interface). This allows users to prepare all files within Matrix and export them to the Projet without leaving Matrix. What bureaus support this program?
Matrix and CSI files can be used by all bureaus, both local and overseas. Is there a demo version or trial period so users can test for themselves?
No. At this level of software, trial versions have proven worthless unless the person using the demo has a detailed understanding of the software. We provide online live demos and video tutorials but many existing clients have found that the best demo is to sit a primary training class. Is there a jewellery ‘style’ best suited to make with your product?
All jewellery designs can be achieved. What is the next technological step?
The cost of 3D printers will drop – it’s a race to the bottom. They will be cheaper, smaller in size and capable of producing models with amazing resolution. I can see a time where the machine’s cost will be negligible; however, the costs of the resins will climb. Why should jewellery retailers consider using CAD/CAM?
CAD is not only here to stay but is set to dominate the world of custom jewellery. The general public are already aware of CAD/CAM’s possibilities and this expectation to customise any piece will be lost on those who either don’t incorporate some incarnation of it or flatly refuse to acknowledge its existence. Potential customers won’t necessarily be satisfied with a stock-standard clone. |