In tough times, businesses love to cut costs but, as IAN ALTMAN reports, it’s crucial that businesses consider the effects of such behaviour upon not only customers but staff as well. Read more »

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The media writes endlessly about the great cultures of the super-retailers like Apple and Amazon, but where do independent retailers begin when they want to build triumphant cultures? IAN ALTMAN reports. Read more »

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The things that retailers don’t do can play an important role in increasing sales and improving their businesses. IAN ALTMAN reports on how to identify and avoid potential pitfalls. Read more »

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Sales staff often sit neatly in pre-defined categories. From order takers to expert closers, IAN ALTMAN explains the importance of matching the right staff to the right business. Read more »

How can businesses stand out from competitors? How will the economy impact business growth? Ian Altman predicts the trends that will shape sales and business development for retailers. Read more »