In any approach to sales, there are two inevitable hurdles: the price conversation and customer rejection. The way to deal with both these challenges is with timing, confidence and resilience, writes JEREMY MILLER. Read more »

Setting prices through online marketing can be tricky, and there are many factors to consider. JEREMY MILLER offers advice to help you determine whether it's a strategy worth pursuing. Read more »

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All markets face disruptive innovation at one time or another. How businesses redefine their relevance in the face of this disruption will determine whether they thrive, survive or die. JEREMY MILLER reports. Read more »

Businesses love to say “I do”. In fact, the entire customer engagement market is built on that one statement; however, JEREMY MILLER believes jewellers should actually be saying the opposite if they want to succeed. Read more »